Terms and Conditions

By shopping at Bear Fang Records, you agree to the following terms, which govern the use of our website and the purchase of our products:

  1. General Information
    Bear Fang Records is operated by „МЕЧИ ЗЪБ РЕКОРДС” ЕООД (Bear Fang Records Ltd.), registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Bulgarian Registry Agency with UIC 207894537, with its registered office and management address at: 59 Borovo St., fl. 5, apt. 18, Borovo Residential Complex, Krasno Selo District, 1680 Sofia, Bulgaria. All transactions are subject to the Bulgarian Consumer Protection Act (ЗЗП) and the EU Consumer Rights Directive (2011/83/EU).
  2. Product Information
    We sell new vinyl records and compact discs (CDs), sourced from trusted suppliers to ensure quality. Product descriptions include format, condition, and any special features (e.g., limited editions). Prices are in EUR, inclusive of VAT, unless otherwise stated. We strive for accuracy but reserve the right to correct pricing errors.
  3. Order Process
    • Orders are placed via our website https://bear-fang-records.com and confirmed by email.
    • We may cancel orders due to stock unavailability, pricing errors, or suspected fraud. In such cases, a full refund will be issued within 14 days.
    • Payment Options
      • Cash on Delivery (COD): Available for orders up to 50 BGN within Bulgaria, payable to the courier upon receipt.
      • Online Payment: Secure payments via MyPOS for orders over 50 BGN or EU shipments. Orders with online payment receive a 5% discount on shipping costs.
      • Special Offer: Get 10% off your first order when you pay with MyPOS (Visa, Mastercard, Apple Pay, Google Pay)! This discount applies to the first order placed by each customer through our website and cannot be combined with other promotions. The offer is valid until December 31, 2025.
  4. Liability
    We are not responsible for delays or damages caused by third parties (e.g., couriers) unless covered by insurance. All products are packaged in professional, FSC-certified mailers to ensure safe delivery.
  5. Privacy and Security
    Your personal data is processed in accordance with GDPR and our Privacy Policy. Our website uses SSL encryption (https://) to ensure secure transactions.

Shipping Policy

At Bear Fang Records, we pack your vinyl and CDs with love, using eco-friendly, FSC-certified packaging to ensure your records and discs arrive in pristine condition. Here’s how we deliver your music:

  1. Shipping Partners
    • Bulgaria: Econt, Speedy, and Bulgarian Posts for reliable, trackable delivery.
    • EU: DHL and UPS for secure international shipping (excluding the UK).
    • We ship to Bulgaria and EU countries. Contact us at [email protected] for specific inquiries.
  2. Shipping Costs and Times
    • Bulgaria: €3–€5 (approx. 6–10 BGN), delivery within 2–5 business days.
    • EU: €10–€20, delivery within 5–10 business days.
    • Costs are calculated at checkout based on weight and destination. Delivery times may vary due to courier schedules, holidays, or customs processing (for non-Schengen EU countries).
  3. Packaging
    • We use professional, FSC-certified cardboard mailers with stiffeners for vinyl records and protective packaging for CDs to prevent bending or damage.
    • Outer sleeves and bubble wrap provide extra protection, especially for collectible or high-value items.
    • Our eco-friendly packaging ensures sustainability without compromising safety.
  4. Order Tracking
    • A tracking number is emailed once your order is shipped. Track your package via the courier’s website (e.g., Econt, DHL).
  5. Insurance
    • Optional shipping insurance is available for orders over 100 BGN to cover loss or damage. The cost is borne by the customer and displayed at checkout.
    • Without insurance, Bear Fang Records is not liable for damages caused by couriers, provided the item was packaged securely.
  6. Payment Options
    • Cash on Delivery (COD): Available for orders up to 50 BGN within Bulgaria, payable to the courier upon receipt.
    • Online Payment: Secure payments via MyPOS for orders over 50 BGN or EU shipments. Orders with online payment receive a 5% discount on shipping costs.
  7. Customs and Duties
    • For EU orders, no customs duties apply, as Bulgaria is part of the EU Customs Union.
    • If additional fees arise due to local regulations in non-Schengen EU countries, these are the customer’s responsibility.
  8. Undelivered Packages
    • If a package is returned due to an incorrect address, failure to collect, or refusal of a COD order, the customer is responsible for return shipping costs.
    • A refund (excluding shipping) will be issued upon receipt of the returned package, provided it meets our return conditions.

Returns & Refunds

We’re passionate about delivering vinyl records and CDs that make your heart sing! If something’s not right, here’s our policy on returns and refunds:

  1. Eligibility for Returns
    • You may return products within 14 days of receipt, provided they are unused, in their original condition, and in unopened, sealed packaging (e.g., shrink-wrap intact).
    • Opened vinyl records or CDs are not eligible for return unless defective, as per Article 57(1)(6) of the Bulgarian Consumer Protection Act (ЗЗП).
    • Personalized items or digital content (e.g., download codes) activated by the customer are non-returnable.
  2. Defective or Incorrect Items
    • If a record or CD is defective (e.g., scratched and unplayable) or does not match the description, you are entitled to a replacement or, if replacement is unavailable, a full refund, including shipping costs.
    • To initiate a return, contact us at [email protected] within 14 days of receipt, providing a description and a short video demonstrating the defect.
    • We will inspect the returned item and process a replacement (preferred) or refund within 14 days of receipt.
  3. Return Process
    • Notify us of your intent to return by emailing [email protected].
    • Pack the item securely in its original packaging and ship it to: Bear Fang Records Ltd., 59 Borovo St., fl. 5, apt. 18, Borovo Residential Complex, Krasno Selo District, 1680 Sofia, Bulgaria.
    • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
    • Use a trackable courier (e.g., Econt, DHL) for returns, as we are not liable for lost packages.
  4. Refunds
    • Refunds are processed within 14 days of receiving the returned item or proof of shipment.
    • Refunds include the product cost and original shipping fees (if applicable) and are issued via the original payment method (MyPOS or bank transfer for COD orders).
    • If a return does not meet eligibility criteria (e.g., opened packaging or customer-caused damage), we may refuse the refund.

Right of Withdrawal

As per the EU Consumer Rights Directive (2011/83/EU) and the Bulgarian Consumer Protection Act (ЗЗП), you have the right to withdraw from your purchase within 14 days without giving a reason. Here’s how it works:

  1. Withdrawal Period
    • You have 14 days from the date of receipt to notify us of your intent to withdraw.
    • To exercise this right, email us at [email protected] with your order details and intent to withdraw.
  2. Exceptions to the Right of Withdrawal
    • The right does not apply to:
      • Vinyl records or CDs with opened or damaged packaging (Article 57(1)(6) ЗЗП).
      • Personalized products (e.g., signed or custom records/discs).
      • Digital content (e.g., download codes) activated by the customer.
    • These exceptions exist because opened audio products can be copied, reducing their resale value.
  3. Return Conditions
    • Products must be returned unused, in their original condition, and in unopened, sealed packaging.
    • You must return the product within 14 days of notifying us of withdrawal.
    • You are responsible for return shipping costs, unless the item is defective or incorrect.
  4. Refund Process
    • We will refund the product cost and original shipping fees (if applicable) within 14 days of receiving the returned item or proof of shipment.
    • Refunds are issued via the original payment method (MyPOS or bank transfer for COD).
    • If the product is returned in a condition that does not meet our policy (e.g., opened or damaged), we may refuse the refund.
  5. Contact and Support
    • For questions about withdrawals or returns, email [email protected] or call +359886542616 (9:00 AM–8:00 PM EEST).
    • We’re here to ensure your experience with Bear Fang Records is smooth and satisfying, in line with Bulgarian and EU law.

Contact Us

Bear Fang Records is a 24/7 online store, bringing vinyl records and CDs to music lovers across Bulgaria and the EU. We don’t have a physical store, but we’re here to answer your questions with passion and care:

  • Email: [email protected](responses provided Monday–Sunday, 9:00 AM–8:00 PM EEST)
  • Phone: +359886542616 (available 9:00 AM–8:00 PM EEST)
  • Returns Address: Bear Fang Records Ltd., 59 Borovo St., fl. 5, apt. 18, Borovo Residential Complex, Krasno Selo District, 1680 Sofia, Bulgaria

We pack your vinyl and CDs with love and can’t wait to help you find your next musical treasure!

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